Privacy Policy

1. Introduction

Welcome to Lumina Vortex Flare Studio. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our architectural design services.

2. Information We Collect

Personal Information

• Name and contact information (email, phone number, address)
• Project details and requirements
• Communication preferences
• Payment and billing information

Technical Information

• IP address and browser type
• Website usage data and analytics
• Cookies and similar technologies
• Device information and operating system

3. How We Use Your Information

We use your information for the following purposes:

• Providing architectural design and consultation services
• Communicating about projects and service updates
• Processing payments and managing accounts
• Improving our website and service offerings
• Sending marketing communications (with your consent)
• Complying with legal obligations

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: Third-party contractors, consultants, and vendors who assist with our services
• Legal Requirements: When required by law or to protect our rights and interests
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: With your explicit permission for specific purposes

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure servers and data storage
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

6. Your Rights and Choices

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate data
• Request deletion of your personal information
• Opt-out of marketing communications
• Restrict or object to certain data processing
• Data portability (where applicable)

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. Our cookies help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and recommendations
• Improve website functionality and performance

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Project-related information may be retained for extended periods as required by professional standards and regulations.

9. International Data Transfers

As a Canadian-based company, we primarily process data within Canada. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

10. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

11. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: